Shipping Policy

Last updated: September 2, 2026

At VittaCore, we are committed to providing a simple, reliable and transparent shopping experience. This Shipping Policy explains how we process, ship and deliver orders placed through our website.

Please read this policy carefully before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Orders are generally not processed or dispatched on weekends or public holidays.

During periods of high demand, promotional campaigns, holidays or seasonal sales, processing times may occasionally take longer than usual.

The estimated delivery timeframe begins once the order has been processed and dispatched, not from the date the order is placed.

2. International Delivery Times

We ship to selected international destinations.

Estimated delivery times may vary depending on the destination, shipping method, carrier and local delivery conditions.

Our usual estimated delivery timeframes are:

• United Kingdom: 7–15 business days

• United States: 7–15 business days

• Canada: 8–18 business days

• Europe: 7–15 business days

• Australia & New Zealand: 8–18 business days

• Other international destinations: 10–25 business days

These timeframes are estimates only and are not guaranteed.

Actual delivery times may vary due to carrier delays, customs processing, local postal services, weather conditions, high shipping volumes or other circumstances beyond our reasonable control.

3. Free Shipping

VittaCore may offer free shipping on selected products, orders or promotional campaigns.

Where free shipping is available, the applicable offer will be clearly displayed on our website or during the checkout process.

Unless otherwise stated, free shipping applies only to the delivery option specified in the relevant promotion.

4. Tracking Information

Once your order has been dispatched, you may receive a tracking number by email.

Please allow approximately 3–5 business days for tracking information to become active after your order has been shipped.

Tracking information may not update immediately and can occasionally take longer to reflect movement within the carrier's network.

If your tracking information has not updated for several days, please contact us so that we can assist you.

5. International Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Depending on the destination and the shipping arrangement used for your order, these charges may be payable by the customer unless otherwise stated during checkout.

VittaCore does not control customs authorities or the amount of any applicable import charges.

Customers are responsible for providing accurate information and, where applicable, complying with local customs and import requirements.

Customs processing may also cause additional delivery delays.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your name, address, postcode/ZIP code, apartment or unit number and any other relevant delivery information before completing your purchase.

If you notice an error in your delivery information, please contact us as soon as possible.

Once an order has been processed or dispatched, we may be unable to change the delivery address.

If a parcel is returned to us because an incorrect or incomplete address was provided, we will review the circumstances and determine the appropriate solution in accordance with applicable law.

Additional shipping charges may apply if a customer requests a new shipment where permitted by applicable law.

7. Delivery Delays

We make reasonable efforts to ensure that orders are delivered within the estimated timeframe.

However, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Carrier or postal service delays;

• Customs or border processing;

• Severe weather conditions;

• Public holidays;

• High shipping volumes;

• Incorrect or incomplete delivery information;

• Local delivery disruptions;

• Transportation or logistical issues;

• Strikes or other service interruptions;

• Other unforeseen circumstances.

If your order is significantly delayed, please contact us with your order number so that we can investigate the situation with the relevant carrier.

Nothing in this Shipping Policy is intended to exclude or limit any statutory rights you may have under the laws applicable to your purchase.

8. Lost or Missing Parcels

If your tracking information shows that your parcel has been delivered but you have not received it, we recommend first checking:

• With other members of your household;

• With neighbours;

• At any designated safe place;

• With the local carrier or postal service.

If you are still unable to locate your parcel, please contact us with your order number and tracking information.

If a parcel is confirmed to have been lost in transit, we will investigate the matter and, where appropriate, provide a replacement, refund or other remedy in accordance with applicable law and our Returns & Refund Policy.

9. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide:

• Your order number;

• Clear photographs of the packaging;

• Clear photographs of the damaged product;

• Any other relevant information requested by our support team.

Please keep the original packaging until your claim has been reviewed, as it may be required for an investigation with the carrier.

Where appropriate, VittaCore may provide a replacement, refund or other available remedy in accordance with applicable law and our Returns & Refund Policy.

10. Failed Delivery Attempts

If a carrier is unable to deliver your order because nobody is available, the address is incorrect, delivery instructions cannot be followed or the parcel is not collected within the carrier's specified period, the parcel may be returned to the sender.

If a parcel is returned to VittaCore, we will review the circumstances and contact the customer where appropriate.

Any additional shipping costs associated with re-delivery may apply where permitted by applicable law and where the failed delivery was caused by information or circumstances attributable to the customer.

11. Delivery to Remote or Restricted Areas

Certain remote locations, islands, territories or restricted destinations may require additional delivery time or may not be eligible for standard shipping.

If a destination cannot be serviced after an order has been placed, we will contact the customer and provide an appropriate solution, including a refund where applicable.

12. Shipping Restrictions

We currently ship only to destinations supported by our available shipping carriers and checkout system.

Certain products may be subject to additional shipping restrictions depending on the destination country's laws, regulations or carrier requirements.

If an order cannot legally or reasonably be shipped to a particular destination, VittaCore reserves the right to cancel the affected order and refund any payment received for that order.

13. Delivery Estimates and Consumer Rights

The delivery timeframes provided on this page are estimates and should not be interpreted as a guarantee of a specific delivery date unless a specific delivery commitment has been expressly agreed with you.

For customers in the United Kingdom and other jurisdictions where mandatory consumer protection laws apply, nothing in this Shipping Policy is intended to remove, restrict or exclude any statutory rights or remedies available to you.

Where applicable, your statutory rights regarding delivery, cancellation, refunds, faulty goods and other consumer protections remain unaffected.

14. Contact Us

If you have any questions regarding shipping, delivery or your order, please contact our customer support team using the contact information provided on our website.

When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.

VittaCore

Thank you for choosing VittaCore.